Support
Science-backed running plans, Apple Watch coaching, outdoor and treadmill sessions, form analysis, and Pace ghost runs.
Contact
Email: support@runfit.co.uk
We aim to respond within 2 business days.
Common questions
- Runs not showing? Open Settings → Privacy & Security → Health → Pacer and enable Running, Heart Rate, and related types.
- Watch plan not syncing? Full plan sync requires Pacer Pro. Open Plan → Setup → Send to Watch; open the Watch Plan tab after a few seconds.
- Treadmill not changing speed? Pair the treadmill under More → Treadmill on iPhone, keep Pacer open on the phone during the session, then start from Watch. Free includes a preset program; Pro unlocks custom programs and HR-zone auto-pace.
- Indoor plan distance? Plan days run a distance-based main segment so warmup + work + cooldown match the planned meters.
- Run on iPhone? Plan week detail, Today, or Runs tab → Run on iPhone (outdoor sessions).
- Fitness baseline? Optional guided benchmark to set a realistic race goal — Plan, Today, or Insights when data is thin.
- Strava? Optional. More → Strava to connect. You can export GPX from run detail without Strava.
- Cancel Pro? Settings → Apple ID → Subscriptions → Pacer Pro.